Updates from the Practice Team

Health Care Home - Doctor Triage Service

Feb 23 2017

Triage

What is Triage?

You will notice that if you phone for an appointment for the same day you will be told the call will be triaged
This means that the doctor or nurse will phone you to assess the situation, usually within 5 to 10 minutes.
It may be your problem can be solved over the telephone or by a prescription or by seeing a more appropriate person than the doctor.
If your problem is urgent and needs seen that day you will be seen. It might mean you will be seen quicker.

Why is the surgery doing this?

We have become a Health Care Home. This means we are trying to become patient focussed and be able to offer you more services locally.
The demand for appointments is on the increase and the range of services we wish to offer is increasing. This means we need to create some capacity in General Practice.  We also want to be able to offer you different ways of communicating with us other than always needing a face to face consultation.  This maybe by telephone, email or eventually over the internet.

We thank you for your patience while we develop this service.


Women's Refuge

Jan 11 2017

Women's Refuge has set up a safe contact for women. The link is below

https://www.shielded.co.nz/

New Telephone System

Nov 07 2016

On Thursday the 10th of November we are having a new phone system installed. We are hoping this will all go smoothly however please be patient in case there is a hitch.

Thank you. 

MESSAGE TO PATIENTS

Oct 31 2016
Christmas is fast approaching. Please make sure you order your prescriptions on time. Now is the time to check your supplies. 

We will be closed from:

5pm on the 23rd December and open again at 8.30am on the 28th December

5pm on the 30th December and open again at 8.30am on the 4th January

We will mostly be open for urgent appointments between Christmas and New Year. 


PREVENT LONG WAITS

Oct 06 2016

To help prevent long waits:

If you have more than one problem, please book a longer appointment. 

Let reception know when booking for:-

  • Drivers licence
  • Cervical smear
  • Diabetic annual check
  • Insurance medical
  • Minor surgery
  • Urinary problems

Thank you.

 

NEW: Health Care Home

Aug 24 2016

We’re writing to introduce an exciting new way of working designed to provide you with more efficient access to personal health care. It’s called Health Care Home.

Raumati Road Surgery is one of just seven practices in the wider Wellington region involved in the pilot.

Here’s how it will affect you:

·         A nicer place to visit. The front desk is being redesigned and phone system moved away from reception, which means a quieter calmer reception area enabling us to concentrate more completely on your needs.

·         Easier access and more choice. We are now connected to ManageMyHealth, a secure online portal. Once enrolled, you can use it to book appointments, contact your GP, and see lab results and other clinical information. We may be able to save you the time and hassle of a trip to see us. Of course, you can still phone us or make an appointment in the usual way if you wish.

·         Access to care when you urgently need it. If you phone the practice between 8.30am and 9am on a weekday, you will be able to speak to a GP or senior practice nurse, and we will guarantee you a same day appointment if it is clinically necessary.

·         More services. We are expanding our services so that you can receive some additional urgent care from us (such as intravenous antibiotics and management of deep vein blood clots, for example) thereby avoiding your having to make any unnecessary trips for these to the Emergency Department at Wellington Hospital.

·         Better management of ongoing health conditions. Many of our patients have ongoing health conditions, and we want to make it easier for you to plan and manage your own health care so that you can maintain a high quality of life. We’ll work with you to set goals around your health and wellbeing, and work with you on a regular basis to achieve these goals.  

We will also make available the time that you need to manage your conditions in consultation with us.

·         Better service at hospital or After Hours. Hospital and After Hours staff will be able to see some of your health information, allowing them to provide you with better and more personalised care.

We joined the Health Care Home pilot because it promises better health outcomes for you. As well as treating you when you are sick, we want to help you to stay well.

Ask us about the changes. We would love to hear your feedback.

Patient Portal is Live!

May 18 2016

The Patient Portal on Manage My Health is a website for you.

This allows you to access medical information specific to yourself. It is an electronic health record. You can use this service to book appointments online, order repeat prescriptions, look at your test results and email your doctor.

Over time more services will become available through this service.

The services may generate a charge, specifically email consultations or requests for repeat prescriptions.  It is a secure site allowing secure communication between you and your doctor.

This service is not for acute medical problems, but for managing your long term health needs.

If you are interested please speak to your doctor at your next appointment or contact the reception staff.

Reducing Antibiotic Prescribing for Self-Limiting Respiratory Tract Infections

Apr 27 2016

This guidance is here to reduce the number of prescriptions for antibiotics for diseases that will likely get better themselves. This stops the complications and side effects from unnecessary antibiotics and reduces the rate of resistance to antibiotics.

This advice applies to:

  •  The care of adults and children over 3 months old.
  • This advice does not apply to:
  • Babies under 3 months and patients over 75 years old
  • Those with a chronic illness including significant heart, lung, kidney, liver or nervous system disease
  • young children born prematurely

Raumati Road Surgery follows these guidelines in line with good practice.

We will not generally prescribe an antibiotic for:

  • Acute otitis media (ear pain) unless there is an associated fever or ear discharge or unless both ears are affected in a child younger than 2 years
  • Common cold
  • Acute Sinusitis
  • Acute cough/bronchitis unless you are older than 65 with a history of being hospitalised in the last year, diabetes (type 1 or 2) , congestive heart failure or on steroid treatment

These illnesses are likely to resolve by themselves:

  • Acute ear pain: 4 days
  • Common Cold: 10-11 days
  • Acute Sinusitis: 14-21 days
  • Acute cough : 3 weeks

Antibiotics do carry a risk of diarrhoea, vomiting, rash but also potential risks of potentially fatal allergy, bone marrow and liver failure and pseudomembranous colitis.

Signs that suggest you should see the doctor again include (not exclusively):

  • fever/shaking/generalised body pain
  • worsening or prolonged symptoms
  • breathlessness, chest pain, prolonged fever, worsening ear pain, severe headache or vomiting

If you are unsure please come and see us

This guidance has been given by Best Practice Advocacy Centre (BPAC) New Zealand and National Institute of Clinical excellence (NICE)


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