Updates from the Practice Team

Health Care Home - Doctor Triage Service

Feb 23 2017

Triage

What is Triage?

You will notice that if you phone for an appointment for the same day you will be told the call will be triaged
This means that the doctor or nurse will phone you to assess the situation, usually within 5 to 10 minutes.
It may be your problem can be solved over the telephone or by a prescription or by seeing a more appropriate person than the doctor.
If your problem is urgent and needs seen that day you will be seen. It might mean you will be seen quicker.

Why is the surgery doing this?

We have become a Health Care Home. This means we are trying to become patient focussed and be able to offer you more services locally.
The demand for appointments is on the increase and the range of services we wish to offer is increasing. This means we need to create some capacity in General Practice.  We also want to be able to offer you different ways of communicating with us other than always needing a face to face consultation.  This maybe by telephone, email or eventually over the internet.

We thank you for your patience while we develop this service.


Women's Refuge

Jan 11 2017

Women's Refuge has set up a safe contact for women. The link is below

https://www.shielded.co.nz/

PREVENT LONG WAITS

Oct 06 2016

To help prevent long waits:

If you have more than one problem, please book a longer appointment. 

Let reception know when booking for:-

  • Drivers licence
  • Cervical smear
  • Diabetic annual check
  • Insurance medical
  • Minor surgery
  • Urinary problems

Thank you.

 

NEW: Health Care Home

Aug 24 2016

We’re writing to introduce an exciting new way of working designed to provide you with more efficient access to personal health care. It’s called Health Care Home.

Raumati Road Surgery is one of just seven practices in the wider Wellington region involved in the pilot.

Here’s how it will affect you:

·         A nicer place to visit. The front desk is being redesigned and phone system moved away from reception, which means a quieter calmer reception area enabling us to concentrate more completely on your needs.

·         Easier access and more choice. We are now connected to ManageMyHealth, a secure online portal. Once enrolled, you can use it to book appointments, contact your GP, and see lab results and other clinical information. We may be able to save you the time and hassle of a trip to see us. Of course, you can still phone us or make an appointment in the usual way if you wish.

·         Access to care when you urgently need it. If you phone the practice between 8.30am and 9am on a weekday, you will be able to speak to a GP or senior practice nurse, and we will guarantee you a same day appointment if it is clinically necessary.

·         More services. We are expanding our services so that you can receive some additional urgent care from us (such as intravenous antibiotics and management of deep vein blood clots, for example) thereby avoiding your having to make any unnecessary trips for these to the Emergency Department at Wellington Hospital.

·         Better management of ongoing health conditions. Many of our patients have ongoing health conditions, and we want to make it easier for you to plan and manage your own health care so that you can maintain a high quality of life. We’ll work with you to set goals around your health and wellbeing, and work with you on a regular basis to achieve these goals.  

We will also make available the time that you need to manage your conditions in consultation with us.

·         Better service at hospital or After Hours. Hospital and After Hours staff will be able to see some of your health information, allowing them to provide you with better and more personalised care.

We joined the Health Care Home pilot because it promises better health outcomes for you. As well as treating you when you are sick, we want to help you to stay well.

Ask us about the changes. We would love to hear your feedback.

Patient Portal is Live!

May 18 2016

The Patient Portal on Manage My Health is a website for you.

This allows you to access medical information specific to yourself. It is an electronic health record. You can use this service to book appointments online, order repeat prescriptions, look at your test results and email your doctor.

Over time more services will become available through this service.

The services may generate a charge, specifically email consultations or requests for repeat prescriptions.  It is a secure site allowing secure communication between you and your doctor.

This service is not for acute medical problems, but for managing your long term health needs.

If you are interested please speak to your doctor at your next appointment or contact the reception staff.

Reducing Antibiotic Prescribing for Self-Limiting Respiratory Tract Infections

Apr 27 2016

This guidance is here to reduce the number of prescriptions for antibiotics for diseases that will likely get better themselves. This stops the complications and side effects from unnecessary antibiotics and reduces the rate of resistance to antibiotics.

This advice applies to:

  •  The care of adults and children over 3 months old.
  • This advice does not apply to:
  • Babies under 3 months and patients over 75 years old
  • Those with a chronic illness including significant heart, lung, kidney, liver or nervous system disease
  • young children born prematurely

Raumati Road Surgery follows these guidelines in line with good practice.

We will not generally prescribe an antibiotic for:

  • Acute otitis media (ear pain) unless there is an associated fever or ear discharge or unless both ears are affected in a child younger than 2 years
  • Common cold
  • Acute Sinusitis
  • Acute cough/bronchitis unless you are older than 65 with a history of being hospitalised in the last year, diabetes (type 1 or 2) , congestive heart failure or on steroid treatment

These illnesses are likely to resolve by themselves:

  • Acute ear pain: 4 days
  • Common Cold: 10-11 days
  • Acute Sinusitis: 14-21 days
  • Acute cough : 3 weeks

Antibiotics do carry a risk of diarrhoea, vomiting, rash but also potential risks of potentially fatal allergy, bone marrow and liver failure and pseudomembranous colitis.

Signs that suggest you should see the doctor again include (not exclusively):

  • fever/shaking/generalised body pain
  • worsening or prolonged symptoms
  • breathlessness, chest pain, prolonged fever, worsening ear pain, severe headache or vomiting

If you are unsure please come and see us

This guidance has been given by Best Practice Advocacy Centre (BPAC) New Zealand and National Institute of Clinical excellence (NICE)


SHARED CARE RECORD

Jul 22 2015

VERY IMPORTANT INFORMATION

The surgery will be activating the "Shared Care Record" during August.  This new system enables health providers to safely and easily access a summary record of patient information through a secure connection via ManageMyHealth. Only authorised health professionals can access patient information.

The Shared Care Record will help health professionals involved in your care access to relevant information from your general practice health record. This will provide those involved in your care with more information, which should lead to safer and higher quality decisions than would otherwise be possible.

Additionally , in situations of civil emergencies (like earthquakes, floods or pandemics) your basic health information will also be immediately available if it is required, even if the surgery is not accessible, because your Shared Care Record is stored outside the surgery.

The information that is shared may include: prescribed regular medications , your current health problems (diagnoses and conditions), allergies, immunisations, recalls and laboratory results.

The consultation notes written by your doctor as part of any normal visit are not currently shared as part of this scheme.

You may chose to opt-out of having a Shared Care Record. If this is the case please contact the surgery and speak with reception staff who will provide you with more information.

If you have any concerns please contact the surgery.

Zero fees structure

Jun 25 2015

Raumati Road Surgery now offers free visits for children under 13 years old. This applies to standard consultations and injuries covered by ACC. There is no charge for prescritions, and the usual $5 charge at the pharmacist no longer applies also.

For some non-standard procedures and medicines there may be a charge.

Copyright : Compass Health 2018