Enrolment
Please fill in the form below to join our waiting list. We will contact you by phone when we have space available, if you meet our enrolment criteria. Please note we do not enrol patients living in Waikanae or further north.
Join Our Waiting List
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FAQ
Manage My Health
How do I register for Manage My Health?
Speak to our reception team—they will help you get set up.
What can I do through Manage My Health?
Through Manage My Health, you can:
- Book appointments
- Request repeat prescriptions
- View lab results and consultation notes, including your treatment plan.
Are there charges for emails?
Please note this service is not currently available.
There may be a charge, especially if the query is complex or requires the doctor to:
- Write a prescription
- Provide a referral or letter
- Spend significant time replying
Charges can be up to the cost of a consultation.
Who handles the messages sent through Manage My Health?
Please note this service in not currently available.
Due to workload, doctors have personal assistants who help them manage their Manage My Health inboxes. They may contact you for clarification or to suggest booking an appointment. All our staff are bound by confidentiality and have been trained accordingly.
Test Results
Where do I go for blood tests?
You can have your blood test at any Awanui Labs collection centre. Our nearest collection centre is located at:
Awanui Labs
129A Rimu Road
Paraparaumu
Hours:
- Weekdays: 7:30am – 4:20pm
- Saturday: 8am – 11am
If you live north of Pekapeka, you may also attend a Medlab Central collection centre to have your blood test. Please let us know if this is your preference as we need to use a different electronic ordering system for Medlab Central requests.
How long do results take?
Most results are usually available within 24 hours.
Will I be contacted about my results?
You will only be contacted if there is a significant result. Otherwise, results are uploaded to Manage My Health after being reviewed by your GP. You’re also welcome to call the nurses to check your results.
After-Hours Care
What should I do if I need help after hours?
Call 04 298 6807, and you’ll be connected to Ka Ora Telecare, our after-hours partner.
You can also use:
- Practice Plus: Visit practiceplus.nz to book an after-hours online consult.
- Healthline: Call 0800 611 116 for free 24/7 medical advice.
Feedback and Complaints
How do I make a complaint?
Please refer to our complaint’s procedure, which you can access [here]. We accept complaints over the phone, and by email. Please ask for our Practice Manager’s details, or request a call back, if you wish to make a complaint. You may let any of our team know your concerns at any time, and we will pass them on to our Practice Manager for consideration. If your complaint is clinical in nature, it will be escalated to the relevant GP/s.
Our Extended Medical Team
Who are clinical/personal assistants?
These are non-clinical staff members with extra training. They help manage emails, test results, and patient recalls under a supported framework.
What does the clinical pharmacist do?
Our clinical pharmacist:
- Reviews medications
- Advises GPs on prescribing
- Supports medication safety and audits
Your doctor may refer you to the clinical pharmacist if you are on multiple medications or if they are concerned about interactions between your medications.
You may also book yourself in to see our clinical pharmacist if you would like to know more about your mediations.
Do you have student doctors or registrars?
Yes, we are a teaching practice. We have both 4th year and 6th year medical students sitting in on consultations. We also have GP registrars who are fully qualified doctors gaining advanced training under supervision.
Health & Safety
What if I don’t want to sit in the waiting room due to illness risk?
Let reception know when you arrive—we can provide a mask or arrange for you to wait outside until your appointment.
Is the practice accessible for people with disabilities?
Yes, our building is wheelchair accessible and has a wheelchair accessible toilet. Let us know if you need any extra assistance.
Urgent Same-Day Appointments (Triage)
How can I get a same-day appointment?
If you feel your issue is urgent, phone us between 8:30am and 9:00am (Monday to Friday) to access our triage service. Urgent appointments are available every day and are accessed using our triage service. If you phone us for an urgent appointment after 9am, a nurse will call you back to assess your symptoms and, if necessary, arrange for you to be seen on the same day.
How does triage work?
Our reception team will add your name and number to our triage list, a doctor will then return your call, assess your symptoms, and either:
- Book you a same-day appointment, or
- Help you over the phone if appropriate, or
- Book you in for a non-urgent appointment
Repeat Prescriptions
How do I request a repeat prescription?
You can request a repeat prescription by:
- Using Manage My Health (our patient portal), or
- Phoning our reception team on 04 298 6807.
How long does it take to process repeat prescription requests?
We require 72 hours (3 working days) to process repeat prescription requests.
Can I request an urgent prescription?
We provide an urgent prescription service during our working hours, for an extra $10 (on top of your regular prescription charge). Please phone us if your request is urgent (do not use Manage My Health for urgent concerns). Alternatively, if you need medication urgently, your community pharmacist may be able to provide a 72-hour emergency supply (the pharmacy will charge you for this medication) while we prepare your prescription.
Are all medications eligible for repeat prescriptions?
Only medications that have been previously prescribed by your GP and agreed to be repeatable without an appointment are eligible. You will need to attend for a consultation with your GP at least annually if you are taking regular medications.
What information do I need when requesting a prescription?
Please have an itemised list of your medications ready when you call. This helps prevent errors. We will also ask you which pharmacy you would like us to send your prescription to.
I went to the pharmacy to collect my medication, and they have not received my prescription – what do I do?
Please phone us! Occasionally the software used to send prescriptions directly from our medical system to the pharmacy fails, and we can resend it on the spot, or arrange a printed copy for you to pick up if preferred.
How do I get a 12 month prescription?
Appointments
How do I book an appointment?
You can book an appointment by calling our reception team on 04 298 6807 or using the Manage My Health online portal. If you are not registered for Manage My Health, ask us at reception and we will help you set up an account. Please note that we do not accept appointment bookings via email.
How long are standard appointments?
Standard appointments are 15 minutes long.
What if I have multiple issues to discuss in one appointment?
If you present with multiple concerns, we may not be able to address them all in one 15-minute consult. Please don’t be offended if we ask you to book a follow-up appointment. We will always begin with the most urgent concern. Please request a longer appointment if you have multiple concerns to discuss with the GP.
Can I book a longer appointment?
Yes. If you have multiple issues to discuss or need extra time, please let us know when booking. A longer consultation will incur an additional fee. You will also need a longer appointment for a driver’s licence medical, employment medical, sports, or travel-related medical, please let us know when booking so we can allow extra time and provide an accurate quote.
What happens if I'm late to my appointment?
If you are more than 5 minutes late, we may be unable to see you and your appointment may need to be rescheduled.
Do you accept walk-ins?
We don’t offer walk-in appointments. If you are experiencing a medical emergency, phone 111.
Do you see casual/not enrolled patients?
We only see our enrolled patients. For patients without a local GP, Team Medical at Coastlands is our closest accident and medical service.
Paying Your Account
What are my payment options?
You can pay:
- On the day of your appointment (preferred method)
- Via internet banking or by using credit card online
- By setting up a regular automatic payment
For help setting up payments, call us on 04 298 6807. Our team are very happy to talk you through payment options.
What is your bank account number for payments?
Our bank account is: 03-0732-0443448-000
What happens if I don’t pay my account?
Unpaid accounts may be sent to a debt collection agency if we have made multiple contact attempts and you haven’t responded.
If you have a regular automatic payment in place, this won’t happen.
Get in Touch or Book an Appointment
+64 4 298 6807
reception@raumatisurgery.co.nz
23 Raumati Road, Raumati Beach 5032
